Evron Field Service

Dispatch

Dispatchers can save time and make better-informed decisions when they have customer information, equipment service history, and technician availability and skill sets at their fingertips. If you schedule a handful of calls or dozens of calls per day, you can save significant time and reduce scheduling errors by using our intuitive calendar interface with multiple views.

You can filter by dispatch location, by individual technician, by skill, or by call type. The Agenda presents multiple appointments on one screen. Or you may use our Day View, Week View, Month View or our unique and intuitive Timeline view. Whatever perspective you need, your dispatchers can find it, configure it, and default it.

Resource Tracking

Manage information about field technician qualifications, certifications and skill sets. Schedule work in advance and assign the right resource for the right job. Then report on individual performance around utilization and evaluate adherence to budgets and job estimates.

Service Contract Management

This feature allows you to keep track of complex contracts with customers. Here are a few of the things you can do:
Connect the contract to a time period, equipment list, location, or any combination of these.
Govern service activities across all locations and all equipment for a customer with blanket contracts.
Automated billing for the contracts and related service allows you to focus on getting the job done and meeting Service Level Agreements.
Our handy Contract Planning tool makes creating a new contract a snap.

Mobility

Our software runs in the cloud and is completely mobile-enabled. All users access the same data in the central database, so everyone sees updates in real time. Equipment installers, facility engineers and service technicians can operate the easy to use system on any mobile device or laptop. Native controls make the mobile user experience easy to manage for inspections, signatures, approvals, completions, work orders, and follow-ups.

Seamless Integration With Various ERP’s

With integration to ERP systems like Acumatica, Epicor, Spire and Sage BusinessVision among others, Evron Field Service offers a comprehensive solution that covers all aspects of your service business life cycle. Epicor ERP serves as the main data repository for customers, inventory and financial  management. Manage field service operations through Evron Field Service for scheduling, equipment tracking and mobility

Work Order Management

Service Work Orders are used for data collection for all materials used in repair and service, as well as for labor and billable expenses. EV Field Service is configurable to provide the automation and validation you desire using default and calculated values to save data entry time. Gauge your profitability in real time at the Work Order, Contract or Project level, and report on technicians’ utilization rates and track costs against budget. Updates occur in real time from any computer or mobile device.

Eliminate paper-based checklists with our User Defined Configurator to create customized and automated checklists. Techs follow and document procedures, while the checklists walk your techs through defined processes and make sure that the job is performed and documented completely and accurately.

Map Integration

Use our mapping integration technology to provide back office and field staff with visual route maps and turn-by-turn directions. Dispatchers can view the locations of all appointments assigned with a press of a button.