Managed Services / Support Detect and Eliminate Problems Before They Happen		Managed Services Resources Managed Services Brochure Success Story: Irwin Seating  Service Request Form Contact Form 905 - 477 - 0444
	Managed Services have proven to be a valuable and cost effective method of resolving common issues of time and expertise within internal IT departments.

Whether you simply want a regular monitoring from our skilled technicians or constant, complete network support, you can trust Evron to ensure that your network is running smoothly virtually 100% of the time. It's like having your own internal IT department, but at a fraction of the cost. You’ll have the peace of mind to focus on your own business and leave the rest to us.

Why Managed Services?

Time: As more demands are made on IT departments, it is common for IT staff to be over-extended. This is particularly true in small and medium-sized organizations, where it is common for all available IT staff to be assigned to critical tasks, leaving little or no time for necessary maintenance such as patching and upgrading existing systems.

Expertise: Regular training and research is critical for IT staff. Often, IT staff is not given the time necessary to base their solutions on best practices. The result may be poorly planned or executed projects, which require more extended rollouts, wasted time troubleshooting and increased expenses during and after the implementation.

Solutions based on the comprehensive managed services model can address these needs by providing the following benefits for less than customers hard and soft costs spent maintaining their own IT department:

* Access to economies of scale
* Increased IT management cost predictability
* Increased IT return on investment
* Ensure current best practices and world-class expertise
* Reduced infrastructure, staff, and training expenses
* Rapid deployment and implementation of new technologies

Organizations can use comprehensive managed services:

1) To bolster internal resources to keep systems current and enable internal staff to focus on users immediate needs.

2) To more effectively use technology to serve their customers better.

3) To provide a higher level of technology services to internal staff so that they can effectively do their jobs.

4) To maintain a high level of security for IT resources.

5) To ensure compliance with professional and government obligations including software license agreements.

Evron's Approach

Evron's approach is to achieve the goals above by using Evron staff, tools and methodology in a consultative relationship with you. We collaboratively set up a plan to meet your objectives within a budget that makes sense to you.

Services Provided

Evron will remotely monitor the critical aspects of your technology infrastructure, addressing security, performance and up time. This will allow us to anticipate and solve problems before they occur.

Covered services include:

1. Advanced Monitored Services

Evron uses advanced diagnostic tools to continually monitor and report on the following critical services:

a. email Services including:
* Confirm that SMTP Services are working
* Receive alarms if services stop
* Deal with Internet Service Providers when problems occur

b. Microsoft SQL Database Service including:
* Regular Review of Transaction Logs
* Review SQL Backup
* Review Background tasks
* Test restore twice per year
* Review Performance issues with MS-SQL applications user contacts.

c. File Servers
* Check all events
* Tape Backups
* Performance
* Disk Utilization

d. Intelligent Network Devices, Including:
*Monitor and liaise with service providers to restore service.
* Monitor service to remote office(s)

2. Preventative Maintenance Inspection

We will perform a Preventative Maintenance Inspection, including review of logs, patches, and reported problems. Inspections will be performed based on an agreed upon schedule and a report will be submitted.

3. Managed Security

Areas to be addressed are:

a. Anti-virus: Services include maintenance of program signatures, integration and configuration with application software, firewall, email and other security measures.

b. SPAM Management: Ensure effective rules and procedures have been set up and are being adhered to. Determine what is being blocked. Currently, SPAM management is very time consuming. We seek to establish a daily process that would take about 10 to 15 minutes per day. We would recommend that HLM person do this task, since they would be more familiar with valid contacts.

c. Email Scanning: Email coming in and out may contain objectionable content (pornography, confidential information, overly large files, spyware, etc.). This software scans the contents of the email and rejects those that violate your company policies

d. Intrusion Detection: A network intrusion detection system is the first level of protection against remote intruders. These systems monitor all the communications that come in to your network and stop those that look suspicious. This prevents hackers from overloading your server with Denial of Server (DOS) attacks and scanning your ports for vulnerabilities.

e. Patch Management: Patch management includes updates for operating systems and anti-virus software. Patches are often released at a much greater rate than would be appropriate to implement and there are costs and risks associated with patch updates. An implementation schedule will therefore be developed in advance based on prudent industry practice.

f. Managed Firewall Service: This includes initial consulting, security auditing and review of intrusion prevention. Evron will also carry out ongoing, proactive security management; daily, weekly and monthly reporting and remote-access support.

g. Backup: Review Backup Logs

h. Optional Internet Content Filtering, Control and Reporting service: Certain web sites and downloads are dangerous or inappropriate for the workplace. Evron can use criteria determined by HLM management to limit the sites that can be visited, and scans what is downloaded.

4. Remedial Application Support

a. Software Asset Management Services: Evron services on covered applications include administrative activities, monitoring, and the resolution of issues that arise from monitoring, preventative maintenance activities as well as user requests. Common activities include:

* Software License Control - Benefits include possible Cost Savings
* Ensure compliance
* Software Assurance / Maintenance
* Renewals and updates
* Version Control
* Patches
* Security Fixes
* Virus/Spyware Updates
* Resolution of server-based issues

b. Services Not Covered - Software upgrades: Software upgrades are not covered under this plan and will be managed on a project basis through change management.

c. Applications Covered: Evron will proactively service the following network applications:

* Microsoft Office
* Network and Workstation Operating Systems
* Anti-Virus Software
* Security Software

5. Remedial Hardware Support

We will identify outstanding issues that are still awaiting resolution to ensure that you are getting the full benefit of your IT investment.

a. Backup

* We wish to confirm that there is an acceptable policy currently in place.
* Review Backup Jobs
* Analyze Logs and take corrective measures
* Test Restore

b. Notebook Service: As part of the initial set up of the support program we would set up a standard image that was policy based and would facilitate notebook deployment and support. A backup process would be established to ensure that information on notebooks is protected from loss.

c. Desktop Support: We will jointly develop a program to meet your needs.

General Support

In addition to managed services plans, Evron offers flexible technical support programs to meet every client's needs, including scheduled preventative maintenance, precommited time packages, retainer programs and simple time and materials visits.

For more information contact us via e-mail at: