From Evron Computer Systems, a Business Systems expert in the areas of Field Service, Managed Services and Accounting applications, a resource scheduling tool that will
Improve your Bottom Line
The key to operational effectiveness is precision, and the key to providing effective service is diligence. As providers and consumers of services, we understand the value of the skilled, punctual and efficient vendor. Having the right tools to support a request for service is paramount for contract renewal and ongoing profitability.
Do you miss Billings because of incomplete information ?
Do you want to improve your cash flow?
Do you need to share availability of resources?
Do you get calls from a customer because of a missed appointment by a service representative?
Have you received a call from a customer because an ill-prepared employee was assigned to a service request?
Are your customers kept waiting while your customer service determines service availability?
easi.Dispatch for BV helps you create an effective customer service and dispatch environment. All customer service staff can have access to the real time calendar view of appointments. All users benefit from up-to-the-minute scheduling accuracy.
Setting up resources by skill-set and/or geography is easy with easi.Dispatch for BV. By improving resource selection, your first time fix rate will rise along with your contract renewal rate. By automating the creation of the Sales Order in Sage BusinessVision, you will put an end to lost service tickets and lost billings. The service call record in easi.Dispatch for BV is at the heart of the system. It is used by your dispatch & scheduling staff to initiate the life cycle of the service call, ultimately creating an invoice in Sage BusinessVision for all billable activities and materials.
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Knowledge Drives Profitability
Good decisions require accurate information. When you assign and dispatch a resource, you need information about the requirement: Who? What? Where? When?
By applying better knowledge about available resources (competencies, locations served, specialties), you improve your resource utilization and tactical efficiency. By capturing information throughout the service cycle, you enable better strategic decisions. :
How do your customer service personnel determine the best resource for the job?
How do your customer service personnel determine which resources are available?
How do your determine service capacity? Which of your Service Techs is best utilized?
Are you over/under-staffed?
With easi.Dispatch for BV you can categorize resources by the criteria that best apply. You may define and sort your resources by skill set, by function, by geography, or any definition that best serves you. This functionality combined with a network-shared calendar means that your customers will receive prompt and correct information from your customer service.
Make information visible
Resource planning is made much easier with easi.Dispatch for BV. Knowing your resource utilization can assist in identifying possible deficiencies as well as opportunities.
Increase Customer Loyalty
Instead of merely responding when your customers have problems, you can use the knowledge that easi.Dispatch for BV provides and be more proactive in offering services to your customers. Become less of a commodity vendor and more of a trusted partner for your customers.:
Are you satisfied with Contract Renewal Rates?
Do you play a role in your client’s Customer Satisfaction figures?
Do your customers view your service as more than a commodity?
Do you deserve to be viewed as a strategic partner?
Show your customers that you can help them focus on their key competencies
Measure, Report, Improve
easi.Dispatch for BV helps you better serve your customer base and offer more distinct value to new target accounts. The ability to capture key data, measure and report on Key Performance Indicators, will secure your status as a valued and trusted partner.