From Evron Computer Systems, a Business Systems expert in the areas of
Field Service, Managed Services and Accounting applications, a resource
scheduling tool that will
Improve your Bottom Line
The key to
operational effectiveness is precision, and the key to providing effective
service is diligence. As providers and consumers of services, we
understand the value of the skilled, punctual and efficient vendor. Having
the right tools to support a request for service is paramount for contract
renewal and ongoing profitability.
Do you miss Billings because of incomplete information ?
Do you want to improve your cash flow?
Do you need to share availability of resources?
Do you get calls from a customer because of a missed appointment by
a service representative?
Have you received a call from a customer because an ill-prepared
employee was assigned to a service request?
Are your customers kept waiting while your customer service
determines service availability?
easi.Dispatch
helps you create an effective customer service and
dispatch environment. All customer service staff can have access to the
real time calendar view of appointments. All users benefit from
up-to-the-minute scheduling accuracy.
Setting up resources by
skill-set and/or geography is easy with easi.Dispatch . By improving resource selection, your first time fix rate
will rise along with your contract renewal rate. By automating the
creation of the Sales Order, you will put an end to
lost service tickets and lost billings. The service call record in
easi.Dispatch is at the heart of the system. It is
used by your dispatch & scheduling staff to initiate the life cycle of
the service call.
Knowledge Drives Profitability
Good decisions
require accurate information. When you assign and dispatch a
resource, you need information about the requirement: Who? What?
Where? When?
By applying better knowledge about available
resources (competencies, locations served, specialties), you improve
your resource utilization and tactical efficiency. By capturing
information throughout the service cycle, you enable better
strategic
decisions. :
How do your customer service personnel determine the best
resource for the job?
How do your customer service personnel determine which
resources are available?
How do your determine service capacity? Which of your Service
Techs is best utilized?
Are you over/under-staffed?
With easi.Dispatch
you can categorize resources by the criteria that
best apply. You may define and sort your resources by skill set, by
function, by geography, or any definition that best serves you. This
functionality combined with a network-shared calendar means that
your customers will receive prompt and correct information from your
customer service.
Make information
visible Resource planning is made much
easier with easi.Dispatch. Knowing your
resource utilization can assist in identifying possible deficiencies
as well as opportunities.
Increase Customer Loyalty
Instead of merely responding when your customers have
problems, you can use the knowledge that easi.Dispatch
provides and be more proactive in offering services to your
customers. Become less of a commodity vendor and more of a trusted
partner for your customers.:
Are you satisfied with Contract Renewal Rates?
Do you play a role in your client’s Customer Satisfaction
figures?
Do your customers view your service as more than a commodity?
Do you deserve to be viewed as a strategic partner?
Show your customers that you can help them focus on their
key competencies
Measure, Report, Improve
easi.Dispatch helps you better serve your customer base
and offer more distinct value to new target accounts. The ability to
capture key data, measure and report on Key Performance Indicators,
will secure your status as a valued and trusted partner.
