Epicor Customer Relationship Management Suite		Epicor CRM Suite Resources  Contact Evron Evron CRM Home Epicor CRM Site Related Software Integrated Field Service Remote Access for Salespeople
	The Epicor Customer Relationship Management Suite enables your organization to create and build a lasting relationship with your internal and external customers

As business conditions are continually changing, midmarket enterprises are forced to constantly realign their business strategy to maintain profitability and growth. These changes have directly impacted the internal and external resources of the mid-sized business but have also directly impacted its customers. Most organizations are now realizing that maintaining customer loyalty is the primary source of profitable and sustainable revenue growth. Midmarket enterprises are now including Customer Relationship Management (CRM) as a major component of their overall business strategy.

CRM currently means different things to different people. CRM is a strategy by which companies optimize profitability through enhanced customer satisfaction. CRM is all about becoming customer-focused which in turn leads to customer loyalty. CRM entails taking a long-term view to pay more attention to the lifetime value of a customer than to the value of each transaction.

The Epicor Customer Relationship Management Suite is designed to enable your organization to create and build a lasting relationship with your internal and external customers by:

• Creating and executing the process in which your organization markets and acquires customers
• Providing sales force automation (SFA) and customer support tools to manage the entire lifecycle of your customer
• Having the right information for customers at the appropriate point in the sales cycle – midmarket businesses will have the opportunity to dramatically increase revenues while simultaneously achieving increased customer loyalty and satisfaction
• Managing, synchronizing, and coordinating customer interactions across all channels – the midmarket enterprise has the information required to deliver world-class service, generate additional sales, and minimize costs across the value chain.

The Best Value for the Midmarket Enterprise

The Epicor CRM suite is an integrated, award-winning solution that enables midmarket enterprises to manage the entire customer lifecycle and connect more effectively with their customers.

Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows. And a true cost-of-ownership designed for the sensitive budgets of the midmarket enterprise. It’s easy to understand why so many companies worldwide use Epicor Enterprise solutions.

And Epicor CRM integrates directly with Epicor Financials Suite and Epicor Supply Chain Management Suite to make valuable customer information available right across the enterprise.

Modules

The Epicor CRM Suite Includes the following modules:

• Email Marketing
• Customer Support
• Conductor
• Sales and Marketing
• Connector
• PVCS Tracker Gateway
• Advanced Surveys

(This software was formerly known as eFrontOffice within the e by Epicor suite)

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