Solutions for the Telecom Industry
ESP Field Service Software
An ideal tool for the competitive telecommunications industry, ESP Field Service software addresses every step of the field service life cycle.
With ESP you can build the effective, efficient service department that leads to
loyal customers and long-
Return on Investment
If you're like most telcos, your company rises and falls on the loyalty of your long-
Increasing your sales investment may make up the revenue shortfall, but it can cost you over five times as much to get these new sales as it would to sell to existing customers. As a result, many companies find profit margins plummeting, even while revenue is stable.
The answer is to increase your customer retention by answering their needs through fast, effective service. Companies that have adopted ESP Field Service software enjoy a tool that helps provide:
The right person: Dispatcher has skills background and daily schedule for each technician at their fingertips and the ability to send assignments remotely and wirelessly.
The right solution: Quick solutions come from extensive intelligence on parts and service history
Right away: Avoid administrative delays thanks to integration with accounting and CRM software and instant access to contracts and customer history.
Evaluating the customer: Find out who the customer is -
Dispatching personnel: Know who's available and who's right for the job.
Assess employee and contractor skill sets, use the dispatch board to check calendars side by side, and send assignments through wireless PDAs.
Solving the problem: See what happened the last time a similar problem arose with
this client, this piece of equipment or this time of year. On-
It can cost 5 to 12 times more to acquire a new customer than to keep an existing
Billing: Access billing and payment information and generate invoices with full accounting software integration.
Manage the Service Department: Enter contract rates, organize vacation time and plan future training. Track technician availability, activity and billable time.
Evaluating Profitability: See how well the service department is performing and where
things are going wrong. Spot problems with faulty equipment, multiple visits, lost
The Client Service Process
Whether you provide wireless cellular or fixed wireline services, your customers
depend on you to ensure that their voice, data and video infrastructure is functioning
at top capacity virtually 100% of the time. When they lose their ability to communicate,
their business suffers immediately, and they expect a solution immediately -