Solutions for the Medical Equipment and Healthcare Industry
ESP Field Service Software
An ideal tool for the competitive Medical Equipment industry, ESP Field Service software addresses every step of the field service life cycle.
With ESP you can build the effective, efficient service department that leads to
loyal customers and long-
Field Service software is particularly valuable to the medical equipment industry, which is characterized by:
Long And Involved Sales Cycles: You are often selling expensive instruments and machinery to a very specific market and many of the potential clients are, by nature, slow to adopt new products. In a typical industry it can cost over five times as much to get new sales as it would to sell to existing customers. In the medical supply industry, the long sales cycles make these numbers are even higher.
Rapid Technological Change: Technology is highly advanced, constantly evolving and must be dependable in life and death situations. A lot of time and money is therefore invested keeping technicians and salespeople on the cutting edge.
ESP Field Service software helps you maintain strong relationships with existing clients through knowledgable personnel and fast, effective service. Customers will stay with you and will be readier to adopt new products.
A 5% improvement in customer Retention rates will yield between a 25-
The right person: ESP lets you keep track of your team's skills development and certifications. When a call comes in, the dispatcher has the skills background and daily schedule for each technician at their fingertips and the ability to send assignments remotely and wirelessly.
The right solution: Quick solutions come from extensive intelligence on parts and service history.
Right away: Avoid administrative delays thanks to integration with accounting and CRM software and instant access to contracts and customer history.
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The Client Service Process
Dispatching personnel: Know who's available and who's right for the job.
Assess employee and contractor skill sets, use the dispatch board to check calendars side by side, and send assignments through wireless PDAs.
Solving the problem: See what happened the last time a similar problem arose with
this client, this piece of equipment or this time of year. On-
It can cost 5 to 12 times more to acquire a new customer than to keep an existing
Billing: Access billing and payment information and generate invoices with full accounting software integration.
Manage the Service Department: Enter contract rates, organize vacation time and plan future training. Track technician availability, activity and billable time.
Evaluating Profitability: See how well the service department is performing and where
things are going wrong. Spot problems with faulty equipment, multiple visits, lost
In the bio-
Evaluating the customer: Find out who the customer is -