ESP Field Service - Features

ESP, Evron’s Service Package solution, addresses every step of the field service life cycle, from establishing contracts to dispatching service personnel to performance monitoring.

Call Management
Service Call Management
Customer Information
Schedule Board
Flexible Service Contracts 
Parts, labor and expense tracking and billing 
Flexible Invoicing alternatives 
Creation of Work Orders
Readily accessible service history
Scheduling and dispatching of service personnel
Field Service Personnel information
Parts Tracking to serial # level 
Service Vehicle information
Preventative Maintenance and Warranty Tracking 
RMA control
Extensive Administrative Reporting
Integration with pagers, fax, e-mail
Web enabled, browser accessible
Wireless and remote access 
Integration with various Accounting Systems 
Integration with Clientele and eFrontOffice CRM Products

Integration: ESP can operate on a standalone basis or integrate with a variety of back office (financial) applications, including the e by Epicor suite, Platinum for Windows and others.